Terms of Sale

If you have any questions, please do not hesitate to contact us. We will be happy to advise you and answer any questions so that you can work with complete confidence with our promotional gifts agency.

📌 To view the terms of sale in Spanish, click here: terms of sale in Spanish.

General terms of sale:

The prices displayed on our website www.mymregalospromocionales.es and catalogues are indicative. To obtain final prices, please request a personalized quote through our forms or by sending us an email.

Printing and marking service:

1. Personalization and design requirements

We can customize the products in our catalog with your logo, text, or design. Please feel free to consult the information for each item to learn about the size and maximum marking area, as well as the most suitable technique according to your design.
For designs containing colors other than black and white, we work with the Pantone Coated Solid range. If the exact reference is not specified, the closest match from our Pantone book will be used.
Products may show slight variations from the images shown in the catalog. If you have any doubts, we recommend requesting samples before confirming your order.
To start an order for customized products, it is mandatory to send the logo or design in vector format in one of the following formats: Photoshop, Illustrator, Freehand, EPS, or PDF.
The creation, modification, or vectorization of logos or designs is not included in the prices. If you need any of these services, feel free to ask us for a quote.

2. Design approval and production

All orders and quotes must be requested in writing, either by email or through our contact forms.
Production will not begin until written approval is received for the final design, which will show the proposed marking (logo or design, colors, and placement on the item).
The final design is created free of charge, but if the order is canceled or not confirmed within 10 days, design fees will apply (€20 per design, excluding VAT).
If it is necessary to modify or adapt the logo or design for the final design, additional charges may apply depending on the time spent by the designer. This cost will be communicated to the client in advance.
The client is responsible for reviewing the final design before approval. Once the design is approved in writing, no claims will be accepted for errors in customization (colors, fonts, spelling, sizes, etc.).
Use of design for promotional purposes: unless otherwise indicated by the client, we may include the approved final design (digital mockup) as an example on our website or on our own social media channels. This use will always be strictly promotional to showcase completed work, and will not include personal, sensitive data or images of the client. Mentions of specific events or contexts will only be made with prior express authorisation.

3. Modifications and technical specifications

If the final design requires modifications because it does not properly reflect the marking idea on the item, the first modification is free. Additional modifications may incur extra costs.
To avoid delays and additional costs, we recommend providing a clear idea of the marking along with the logo from the start, including the Pantone reference for your design (we work with the Pantone Coated Solid range).
If you want your logo to be placed in multiple areas or in a specific location, let us know when requesting the quote.
Some marking techniques do not allow shadows or gradients.
Once the order is confirmed and the final design accepted, no changes to models, quantities, or customization can be made. If a change in quantity is needed, it must be requested as soon as possible and will be evaluated based on the production stage. Changes are not guaranteed and may involve additional costs.

4. Marking considerations

We are not responsible for marking errors if the marking was done exactly as shown in the approved final design (colors and size).
Markings are done with machines but manually positioned, so there may be slight variations in positioning compared to the approved design.
Images shown in the final design are digital simulations of the result. The colors of the product or marking may differ depending on the monitor settings. For this reason, marking colors will always be indicated with their Pantone reference.
For light-colored inks on dark textile backgrounds, an additional cost may apply for a double ink pass to ensure a high-quality finish. When requesting a quote, it is recommended to specify the chosen product color. If it is not specified, the client will be informed if a double pass is recommended, and the price will be adjusted accordingly.

5. Variations in delivered quantities

Due to the production and marking process, we reserve the right to deliver up to 5% fewer units than ordered due to production waste or issues. If this occurs, the invoice will be adjusted accordingly to reflect the units not delivered.
If, due to exceptional circumstances, the quantity delivered is more than 5% below the order, in addition to adjusting the invoice, an extra discount may be applied as compensation.
If the client needs to receive the exact quantity ordered, this must be communicated before confirming the order to evaluate possible alternatives.
If additional units are sent to production and are eventually delivered, they will be considered part of the order and included in the final invoice, adjusting the total price accordingly.

Availability, stock and online catalogue

We cannot reserve items before the order is confirmed. Stock availability is only guaranteed after the final design has been approved and production has started.
In some cases, especially when few units remain, there may be discrepancies in actual stock, as inventory systems may not be updated in real time. However, the catalog shows stock availability updated regularly, making it a useful reference before requesting a quote.
If, at the time of order confirmation, there are not enough units available, the client will be informed as soon as possible to explore alternative options.
To place an order (with or without customization), it is essential to contact our team beforehand to confirm pricing, minimum order quantity, stock, service feasibility, etc.
Our online catalogue allows customers to add items to a cart and send us a request, but orders cannot be managed directly through this tool. The prices shown in the catalogue are indicative and do not include customization, shipping, or taxes.
Furthermore, the system does not verify whether the required minimum order quantity has been met, which varies depending on the product and whether customization is included.
The cart feature can be used to select items for which you would like to receive a personalized quote with branding. We appreciate your understanding and apologize for any confusion this may cause.

Shipping and delivery terms:

1. Estimated delivery times

Standard delivery times* are:

Canary Islands: 15–20 days
Mainland Spain: 10–12 days
Balearic Islands: 12–15 days

Express delivery service is available for certain orders. Please contact us for pricing and conditions with no obligation.

* These times may vary depending on the marking technique used and the quantity requested. Some techniques require more production time and, in the case of large-volume orders, delivery times may be affected.

Delivery times begin once the first payment of the invoice has been received and the final design has been approved.

2. Factors that may affect delivery times

High workload: In certain periods of the year, production may be affected by a high volume of orders. If you need to receive your order on a specific date for an event, please contact us before placing the order to confirm the delivery time.
Client delays: If the client does not approve the final design on time or requests modifications, this may result in a delay in the shipping date.
Customs in the Canary Islands: For shipments to the Canary Islands, the shipping company is not responsible for delays caused by customs inspections.

In some cases, if production allows, orders may be shipped before the initially agreed deadline. If there are specific dates when you cannot receive your order, this must be communicated when production begins.

3. Delivery and receipt of orders

Delivery location: All deliveries are made at street level or ground floor. For deliveries to upper floors, please check in advance, as an extra fee may apply depending on the volume and weight of the order.
Failed delivery attempts: If delivery cannot be made due to the recipient’s absence, rejection of the goods, or incorrect address provided by the client, a new delivery attempt will be scheduled in the following days. An exact date for this attempt cannot be guaranteed. It will be carried out as soon as possible, depending on the transport service’s availability. Any additional cost for the new delivery will be borne by the client.
Variations in delivery date: We cannot guarantee an exact date and time of delivery. Deliveries are made Monday to Friday, with a margin of 24–48 hours from the estimated delivery date.
Incidents during transportation: Delays beyond our control may occur during shipping, such as lost packages, vehicle breakdowns, damaged packaging, or customs holds. At MyM, we always strive to make the delivery process as fast and efficient as possible, but these are subcontracted services and, in some cases, we cannot control these events.
If an order includes both customized and non-customized items, we will do our best to unify the delivery. However, for logistical reasons, the non-customized items may be delivered earlier. In any case, the client will be informed of the status of each part of the order.
If the order requires delivery to more than one address, please contact us in advance to review the conditions and any additional costs.
We do not offer storage services once production is complete. Delivery will be made as soon as the order is ready. If the client requires delivery on a later date, this must be communicated before confirming the order. The possibility of storage will be reviewed, and if feasible, an additional cost may apply.

4. Box labeling

If the client wishes, boxes can be labeled (maximum 10×15 cm) with the recipient’s information, delivery address, and a maximum of two logos. This requirement must be communicated at the time of accepting the quote. Labels are printed in black and white only and do not include additional customization.

5. Pre-production times

Once the quote has been accepted and the logo or design to be customized has been received, the estimated time for delivering the final design (mockup of the customized item) is 48–72 business hours. If the order includes several items, this timeframe could be longer.
The more information and details you provide about the desired branding, the smoother and faster the process will be. This will help avoid extra modifications that may delay both the mockup and the final order.
The first modification of the mockup is included. Additional modifications may incur an extra cost. Please consult conditions in each case.

Returns:

If you believe that the customized item received differs from the approved final design, does not function correctly, or has arrived damaged, we need you to confirm how many units are affected and send us photos or videos of all such items.
Each case will be evaluated to determine whether remarking is necessary or if a discount can be applied.
Please note that we reserve the right to deliver up to 5% fewer units than requested. If the defective items do not exceed this percentage, we will not be able to offer any discount.

Conditions for repeat orders

In the event that the order needs to be repeated, it may be necessary for you to return the defective items in their original packaging and in perfect condition.
Returns of used products or those showing signs of tampering will not be accepted.

Claim period

Any complaint or incident must be notified in writing to the email address of the sales representative who managed your order, within 5 days following the receipt of the order.
You may also submit your complaints or claims to our registered office (see our legal notice) by postal mail.

Right of return (non-customized products)

All of our items may be returned within 14 days of receipt, without the need for justification, provided that the item is not customized.
There is no right of withdrawal for those items that have been customized with logos, text, or images following the client’s specifications, as established by Law 3/2014 on e-commerce.

Payment Terms:

To begin production, a minimum payment of 70% of the proforma invoice is required. This invoice will be sent together with the final design. Proof of transfer may be sent to expedite the process.
The second payment must be made upon receipt of the order, based on the final invoice that will reflect the actual quantities delivered.
Orders for non-customized items must be paid in full in advance.
If the client cancels an order after having accepted the final design and made the initial payment, cancellation fees will apply depending on the order status. If production has already started, cancellation and refund will not be possible, and the full order amount must be paid.
Payment Methods:
- Bank transfer: This is the standard payment method. Proof of payment can be sent to speed up the process.
- Card: If you wish to pay by card, you must inform us when placing the order so we can coordinate accordingly.

Modification of Terms:

We reserve the right to modify these terms of sale at any time without prior notice. Changes will apply to all orders placed after the publication of the new version on our website.
The latest revision of these terms was on March 28, 2025.